Refund and Returns Policy

Last Updated: 31/03/2026

At Zestoria Pharmaceutical (OPC)Pvt Ltd, we strive to ensure that all products delivered to you are of the highest quality. Due to the nature of pharmaceutical and healthcare products, our return and refund policy is designed to maintain safety, hygiene, and compliance standards.

1. Return Policy

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Medicines and pharmaceutical products
• Healthcare and personal care items once delivered
• Opened, used, or damaged products
• Products without original packaging

Eligible Returns

Returns are accepted only in the following cases:

• Wrong product delivered
• Damaged or defective product received
• Expired product delivered

To be eligible:

• The request must be raised within 48 hours of delivery
• The product must be unused and in original packaging
• Proof (images/videos) may be required

2. Refund Policy

Once your return request is approved:

• Refunds will be processed within 5–7 business days
• Refund will be credited to the original payment method
• In case of Cash on Delivery (COD), refund will be processed via bank transfer or wallet

3. Cancellation Policy

• Orders can be canceled before dispatch only
• Once shipped, cancellation is not allowed

4. Replacement Policy

Instead of refunds, we may offer:

• Product replacement (if applicable)
• Store credit (in certain cases)

5. Shipping Charges

• Shipping charges are non-refundable
• In case of wrong or damaged product, return shipping will be covered by us

6. How to Request a Return

To request a return or refund:

• Email us at support@zestoria.com
• Provide your Order ID, issue details, and product images

7. Important Notes

• We reserve the right to reject returns that do not meet the above conditions
• Refund timelines may vary depending on payment provider
• Zestoria is not responsible for delays caused by courier services

8. Contact Us

If you have any questions, feel free to contact:

Email: support@zestoria.com
Phone: ++91 9152429292

Thank you for choosing Zestoria Pharmaceutical (OPC)Pvt Ltd. Your trust matters to us.